Research Chemicals86-(0)13524650931(UGT)
40000+Item Catalogs  sales@novochemy.com

Order and Payment Information

Setting Up An Account

If this is the first time you place an order with us, you need to set up an account with us. 
To do this, please provide us the following infomation by E-mail or by fax.
 
1. A signed purchase order form; (Please upload order form as following link: Order Form.pdf )
2. Your shipping and billing address; 
3. Contact person's name, phone and fax numbers, and email address; 
4. If you have a/c, pls let us know so that FedEx/DHL can charge custom duties to your a/c instead of mailing bills. 
This will speed up the custom clearance process. 
 
Order Methods:

1. Fax: If you have a purchase order with your purchasing department, please fax it to us at 86-21-33250524. 
2. Email: Please send your email orders to sales@novochemy.com. 
 
Payment Methods:

We accept wire transfer, and credit cards.
1. Wire transfer: Please  contact us  for our bank information. 
2. Credit card: We accept Visa and Mastercard. Please call us (86-21-31261262) or fax to us (86-21-33250524) The following infor is needed: (1) card type, (2) card number, (3) expiration date, (4) card holder name and address.

About the Validity and Cancel of order:

Otherwise the special situations, we will send an Email to confirm the order within 24 hours upon the receipt of order and confirm the order amount/delivery data and the relevant charges, and the order comes into effect on that day.
The cancel of order shall be confirmed by the related customer service manager of Novochemy Ltd. in written form.
 
 How to gain the tracking number?
Customer Service Dept. of Novochemy Ltd. will send the tracking number of parcel to you via Email on the day of delivery. FedEx, DHL, UPS & TNT are the international freight agencies which are most used by us. And the real-time freight status can be inquired on the websites of these freight agencies through the corresponding tracking number.

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